User Guide for the Cost Data Collection Instrument

Emergency Response Time This section applies if your agency routinely provides ground ambulance responses to 911 calls. 

Response Time & Statistics 

 How your agency defines response time (you will have the following options)  o Time from when the call comes in to when the ambulance or another EMS response vehicle  arrives on scene.  o Time as from the time the ambulance leaves the station to the time the ambulance or other  EMS vehicle arrives on scene.  o If your agency has another definition, be prepared to specify   If you are able to report response time statistics for your agency  o If so   Average response time in primary service area   The response time below which 90% of emergency responses fall in primary service area   Average response time in secondary service area  o If not   Your best estimate of the average response time in primary service area   Your best estimate of the response time below which 90% of emergency responses fall  in primary service area   Your best estimate of the average response time in secondary service area   If your agency is required or incentivized to meet time targets  o If so   The entity that determines response time targets    Your agency   Local municipality   County   Other (be prepared to specify)   If you are penalized for exceeding response time targets (penalties can take the form of  reduced payments or a fine)

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